Return and Warranty Policy
At Avantopool Portugal, we want you to be completely satisfied with our products, ensuring a positive experience with us. Our return policy is designed to provide peace of mind and security, offering options for defective products within 30 days.
30-Day Return for Manufacturing Defects:
We believe in the quality of our products, and in the event you receive a defective item, we provide a straightforward and hassle-free return process. You have 30 days from the date of product receipt to initiate a return for any item deemed defective or with a manufacturing defect.
Return Process:
Customers should contact us (info@avantopool.pt) to initiate the return process. In the case of a manufacturing defect, the return will be at our expense.
Return for Non-Defective Products:
Return Period:
Customers have the right to request a product return within 14 days from the date of receiving the product.
Conditions:
The product must show no signs of misuse.
The original packaging must be intact.
Return Process:
Customers should contact us (info@avantopool.pt) to initiate the return process.
The shipping cost for the returned product will be covered by the customer.
Warranty:
Warranty Period:
We offer a 3-year warranty from the date of purchase.
Warranty Coverage:
The warranty covers manufacturing defects and issues related to the normal performance of the product.
Warranty Claim Process:
Customers must contact us (info@avantopool.pt) informing us of the respective issue.
If necessary, we may request the shipment of the product for evaluation.
Resolution:
If the issue is within the warranty coverage, we will repair or replace the product.
Important Notes:
Products subjected to misuse, accidental damage, improper use, or disregard for the product usage instructions will not be eligible for return.
The company reserves the right to refuse returns or warranty claims that do not meet the established conditions.
We recommend customers carefully read the usage instructions included with the product.
This policy is subject to changes, and any updates will be reflected on our website. For any questions, please contact us.
EFFEKT COOL, LDA
Rua Samuel Gonçalves Sanches 100A
2765-280 São João do Estoril
Terms of Use & General Sales Conditions
1. Acceptance of Terms:
This document establishes the Terms of Use for the website www.avantopool.pt. The domain Avantopool.pt is owned by EFFEKT COOL, LDA. EFFEKT COOL, LDA reserves the right to freely and at any time modify these Terms of Use & general sales conditions to comply with applicable legislation, without the need for any prior notice. Similarly, EFFEKT COOL, LDA reserves the right to completely change, without prior notice, the presentation and content of the website. Such changes always aim at the continuous improvement of the website and the services offered to the user. Both navigating the site and purchasing any product presuppose the acceptance of these Terms of Use & General Sales Conditions on this page.
2. Conditions of Use:
The user commits to using this site in compliance with applicable legislation and in a manner that does not infringe on the rights of third parties. The use of the site for fraudulent, illegal, or harmful activities is not allowed.
3. Personal Information:
By using our site, you agree to the collection and use of personal information as established in our Privacy Policy.
4. Intellectual Property:
All copyright, trademarks, and other intellectual property rights on the site and its content are the exclusive property of EFFEKT COOL, LDA. Therefore, the use, reproduction, copying, and disclosure by other means of logos, texts, images, and videos on this website is subject to their prior authorization. Only the use of site content for personal purposes is allowed. No part of the site may be reproduced for commercial purposes, distributed for commercial purposes, modified, or incorporated into any other work, publication, or website, whether in electronic format or transferred to any other website.
5. Purchases and Transactions:
By making a purchase on our site, you agree to provide accurate and complete information. We reserve the right to refuse orders, cancel purchases, or limit quantities. Despite all our verification efforts, there is always the possibility of an eventual incorrect percentage of an article. If EFFEKT COOL, LDA identifies this situation during order processing, it will immediately contact the respective customer, offering the option to reconfirm their order at the correct price or, alternatively, cancel it. EFFEKT COOL, LDA cannot be held responsible in the case of a computer, manual, technical, or any other error occurring, causing a substantial and unforeseen change in the public sale price on the Avantopool Portugal website. In such cases where the price is excessive or manifestly negligible, the purchase request will be considered invalid and canceled, and the customer will be informed of this fact.
6. Links to Third Parties:
The site may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.
7. Responsibility and Guarantees:
Our site is provided "as is," with no warranties of any kind. We do not guarantee that the site is error-free or that access to it is uninterrupted.
8. Customer Support:
For questions or additional concerns about these Terms and Conditions, please contact us:
EFFEKT COOL, LDA
Rua Samuel Gonçalves Sanches 100A
2765-280 São João do Estoril
info@avantopool.pt
9. Responsibility:
EFFEKT COOL, LDA cannot guarantee the absence of viruses or similar elements in electronic documents and files stored on its computer system and website, and therefore cannot be held responsible for any damage caused by the possible presence of viruses and similar elements.
10. Law and Jurisdiction:
These Terms and Conditions comply with applicable law in Portugal, and we mutually agree that any dispute arising from or related to them will be decided by Portuguese courts.